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warranty change
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Jorijn van der Graaf 2026-08-08 23:27:06 +02:00
commit aa2327ff1d
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shared/interfaces/Catcrafts.Shared-Content.cppm
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@ -281,7 +281,7 @@ export const std::vector<LegalPage>& LegalPages() {
{
"Everything sold here is warranted by Catcrafts for two years from delivery, worldwide. One counter: every claim goes to Catcrafts, and Catcrafts deals with whoever needs dealing with. You never have to work out whether a fault is hardware or software, or talk to a manufacturer.",
"Behind that counter the split is simple. Software Catcrafts wrote is fixed by Catcrafts with an update, delivered remotely like any other update. If a fault stops the product from starting, Catcrafts provides the tools and walks you through recovering it in place, so a software fault still does not mean sending anything anywhere. Hardware faults are handled through the manufacturer's or supplier's warranty: Catcrafts keeps the purchase paperwork those claims depend on and runs the process end to end. What that means for a specific product is described on its own page.",
"When a product does have to travel (a hardware fault, or a product so far gone it no longer responds to recovery tools at all), the shipping is paid by Catcrafts, both directions, worldwide. Every unit is tested before dispatch, so a genuine defect should be rare. When one happens anyway, it should not cost you anything. The one exception: if a returned product turns out to have no fault, or the damage is yours (a drop, water damage, a repair attempt gone wrong), the repair and the shipping are billed at cost, and you are told the price before any work happens.",
"When a product does have to travel (a hardware fault, or a product so far gone it no longer responds to recovery tools at all), the shipping is paid by Catcrafts, both directions, worldwide. Every unit is tested before dispatch, so a genuine defect should be rare. When one happens anyway, it should not cost you anything. The one exception: if a returned product turns out to have no fault, or the damage is yours (a drop, water damage, a repair attempt gone wrong, software issue caused by a relocked bootloader), the repair and the shipping are billed at cost, and you are told the price before any work happens.",
"If you are an EU consumer you additionally hold the statutory conformity guarantee: under Dutch law it lasts as long as a product of this kind may reasonably be expected to last, a defect appearing in the first year is presumed to have existed at delivery, and remedies under it are free. Nothing in this section limits those rights.",
"For warranty please contact warranty@catcrafts.net"
} },